Why was I charged $10.59

[Tiffany91vt]

I just looked over my bank statements and have been chared $10.59 to my spotify account. Ive never used my visa on my spotify and would like to know how long this has beeing going on and Id like my money back. I dont have premuim at all either i still have commercials. How can i fix this please let me know asap

-Tiffany D

[Mattosaurus]

Hey there!

If you feel you're elgible for a refund, use one of the links from below:


Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
-or if you're a social butterfly-


Facebook: 
https://www.facebook.com/SpotifyCares/

Twitter: https://twitter.com/spotifycares - Send a DM 


Important Note if you're emailing: 
If you get an automated reply email telling you to check the Community, send a reply to that email so you're in queue for an agent to see. 


Cheers!
Matt