Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Whys does it take so long to get songs when I pay for premium?

Whys does it take so long to get songs when I pay for premium?

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription.  I keep getting lagged music,  and I have very high speed internet (100mbps) so this shouldn't be an issue.  I just hate waiting 1,2,5 minutes for my song to come on.  I pay $10 for the service. Please help me out.  Thanks

James

Reply
2 Replies

Hey! Welcome to the community 🙂

 

Have you got any security or firewall software that might be blocking Spotify's connections? 

If so I would suggest you try adding Spotify has an exception in the software.

 

Have you also tried a clean reinstallation of the client to see if that helps?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yes ive done both.  I am well versed in the perscribed methods to help boost upload time, but nothing seems to help even with a paid sub.  I am afraid I have to cancel no because of this.  


@Hammeh wrote:

Hey! Welcome to the community 🙂

 

Have you got any security or firewall software that might be blocking Spotify's connections? 

If so I would suggest you try adding Spotify has an exception in the software.

 

Have you also tried a clean reinstallation of the client to see if that helps?

 

Peter


 

Suggested posts