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Whys does it take so long to get songs when I pay for premium?

Whys does it take so long to get songs when I pay for premium?

I've paid 3 months of premium music and although I've never been guaranteed perfect streaming music, I think it should be part of the subscription.  I keep getting lagged music,  and I have very high speed internet (100mbps) so this shouldn't be an issue.  I just hate waiting 1,2,5 minutes for my song to come on.  I pay $10 for the service. Please help me out.  Thanks

James

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2 Replies

Hey! Welcome to the community 🙂

 

Have you got any security or firewall software that might be blocking Spotify's connections? 

If so I would suggest you try adding Spotify has an exception in the software.

 

Have you also tried a clean reinstallation of the client to see if that helps?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Yes ive done both.  I am well versed in the perscribed methods to help boost upload time, but nothing seems to help even with a paid sub.  I am afraid I have to cancel no because of this.  


@Hammeh wrote:

Hey! Welcome to the community 🙂

 

Have you got any security or firewall software that might be blocking Spotify's connections? 

If so I would suggest you try adding Spotify has an exception in the software.

 

Have you also tried a clean reinstallation of the client to see if that helps?

 

Peter


 

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