Wife can't get on family account

[Crackerjack1976]

My wife keeps getting rejected when trying to accept the email to join my family plan.  I think we are doing everything right, then the last page says "fail".  We are stumped.

[Jack]

Hey @Crackerjack1976,

We'd recommend checking the relevant steps in this article about the Premium for Family plan.

Try following them with an incognito window on a desktop device.

If you're still experiencing these issues after this, it might be worth getting in contact with us directly, or by tweeting our support handle. We'll be able to help you out further with this and take a look under the hood.

Thanks!