Wife kicked off my Spotify Family Account

[Brianon]

So my wife and I have lived at the same address for 15 years. She just got kicked off my family account because they coun't confirm we live at the same address !?

No matter what address we put in for her now after I've resent the invite to the family plan it does not allow her on due to the address.

This is ridiculous. I am paying 15 euro for a service I am no longer receiving 😞

I cannot see the exact address I have for my account other than country and Postcode and they of course both match what she is entering.

[Bittencourt]

Hi @Brianon!

If you live in the same address, I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Support usually gets back within a day or two.

Let me know if this helps.