Windows app not working properly

Windows app not working properly







Operating System

Windows 10


My Question or Issue

Hi Community, happy 2021!

I have been using Spotify on my PC without any issues. Suddenly, it doesn't play ANY music. A blue bar appears on top saying "Spotify can't play this right now. If you have the file on your computer you can import it." 
It plays nicely with any other gear, Mac, old PC, Android mobiles, thus I believe it's not a problem with the account.
Any hint?
Thanks in advance.


2 Replies

Hi there @cmgpimenta,


Thanks for reaching out about this in the Community!


Happy new year to you as well 🙂


We'd recommend running a clean reinstall of the app on the PC. This involves deleting the app cache. Follow the instructions from this Spotify Answer.


If that doesn't change anything and the app still behaves the same, try clearing any entries that Contain Spotify from your system's host files. You can check out this Solution for a step-by-step guide on that.


Let us know how you get on with this!

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Good day @ll!!!!
Crazy, eh? Spotify app is back to normal. Go figure...
Thank you for the kind support anyway!
Stay safe!

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