Help Wizard

Step 1




My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying my monthly rate?
1 Reply

Hey there @user-removed, welcome to the community!


Don't worry, let's try to solve this 🙂 Can you make sure you're logging in the correct account? Check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


If that doesn'y help, please take this survey that can point you out in the right direction.


Let me know if that helped!

Happy Holidays 🙂






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