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I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more information other than card number, expiration date and CVC? I had the very same problem with Steam when I tried to add my credit card (same card by the way) and it was because the name tied to my credit card was "Darryl S. Hornan Soto" and I was typing in "Darryl Hornan Soto". Problem is that Spotify doesn't even ask for your name.
Solved! Go to Solution.
Same problem. Tried Chrome, Firefox and the Android app.
I really didn't want to get Pandora, but apparently Spotify doesn't want my money.
It really sucks that something this simple is a huge downfall for a company, I love spotify but not this much
You are soo smart !!! That's it! Well I'll stop trying right now. Spotify just lost a valueable customer 🙂
Same problem for me, at least for the first few trials. In my case, no message is shown on the webpage, not even "credit card not accepted... etc...". Just silent fail, and I'm stuck with the free version.
Please do something!!!
I am also having problems with my Spotify account. I've tried three different credit cards and none of them work - says my credit card company is having a bad day. Not. Who can I contact to help with this problem? I am not enjoying the basic and would like to upgrade again to Premium. Anyone?
Same issue here, I´ve tried with PayPay with no different outcome 😞
I was hoping to find a solution here but it seems that spotify doesn't really care much about it's customers. I have been a premium member since it went beta and now it seems that I am just another casualty. Loved spotify and what it started with many companies following suit. Guess I'm going to have to check out Apple's service. Way to go spotify. You've forced my money elsewhere after fighting this issue for far too long. Thanks!
I am having the same problem today. Checked w/the cc company, and this is totally on Spotify's end. It seems that Spotify sucks at processing credit cards, which is odd because one would think that is a major component of their business model.
Well, I see this thread is from as far back as 2014, but I'm experiencing the exact same issue today! Tried different browsers, different platforms (mac/PC), different credit cards, called my bank and even opened a new Spotify account then tried to upgrade. Nothing worked! Apple Music here I come!
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