Won't let me cancel

[Canadian1]

Switched phone provider from fido to rogers, need to cancel current spotify in order to activate rogers account. Called fido and they said I've already cancelled it, but Spotify says the account is still up from Fido. Trying to activate on rogers keeps sending me to same screen on spotify about cancellation. Please help

[Alejandro_C]

Hey there!

We'd recommend checking with Fido again as they're the ones handling your subscription. They are the only ones that can cancel it for you. If you're still having issues, you can get in touch with our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.