Won't let me login.

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Won't let me login.

jayretti
Casual Listener

So I noticed my spotify was stuck on offline mode even though I was connected, so I decided to log out and log back in. Now it won't let me log in through facebook, I can click the Log in with facebook banner multiple times and nothing, when use my login credential for facebook it just stays on an infite loading loop and it never logs in. Any suggestions? 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

SOLUTION

jayretti
Casual Listener

Look for Spotify shortcup in File Explorer > Desktop

Right click and Open File Location

Right click on both Spotify and Spotify Launcher, open Properties

Previous Versions > Restore

View solution in original post

6 Replies

Re: Won't let me login.

Rock Star 17
Rock Star 17

Hey @jayretti, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Won't let me login.

jayretti
Casual Listener

This is happening in on my computer, I've already restarted my laptop and reinstalled the app through web and the windows app store.. nothing. The version I got is 1.0.77.338

Re: Won't let me login.

Rock Star 17
Rock Star 17

Hey again @jayretti,

are you using any sort of VPN service or a proxy server?

If so, could you please disable them :)

 

Let me know how it goes and 

Have a nice day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

SOLUTION

jayretti
Casual Listener

Look for Spotify shortcup in File Explorer > Desktop

Right click and Open File Location

Right click on both Spotify and Spotify Launcher, open Properties

Previous Versions > Restore

View solution in original post

Re: Won't let me login.

jayretti
Casual Listener

I managed to fix it by restoring to the previous version. Thanks for helping out, though. 

Re: Won't let me login.

Rock Star 17
Rock Star 17

Great to hear that everything is working again @jayretti!

So https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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