Won't let me upgrade

Reply
Highlighted

Won't let me upgrade

ewaken89
Casual Listener

My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens. 

3 Replies

Re: Won't let me upgrade

Rock Star 24
Rock Star 24

@ewaken89 

 

Try another browser.

 

If you are still having trouble,

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Won't let me upgrade

shmad
Newbie
I'm having the same problem. And even do my account is set as Ireland I can't seem to contact support as it keeps asking me for a zip code

Re: Won't let me upgrade

Rock Star 24
Rock Star 24

Try the alternative contact form:

 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS