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Won't let me upgrade

Won't let me upgrade

My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens. 

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3 Replies

@ewaken89 

 

Try another browser.

 

If you are still having trouble,

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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I'm having the same problem. And even do my account is set as Ireland I can't seem to contact support as it keeps asking me for a zip code

Try the alternative contact form:

 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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