Won't receive any pin code

[Decks2]

I've been trying to subscribe to the 9 pesos 3 month promo here in spotify through mobile payment which is through Globe. I've been submitting my number for like 5 times already and it's been hours and I still haven't receive any pin code.

[anjieeeeeeeeee]

Hey Decks2 🙂

Do you have phone credits? Have you called your mobile provider about this? They might be able to help with this since the SMS would be coming from them.

[Ambivalence]

Hello @Decks2,

you should be able to follow Globe's instructions here - https://www.globe.com.ph/surf/tutorial/spotify-premium to obtain your pincode.

If you still cannot obtain your pincode, please contact Globe here - http://www.globe.com.ph/contactus as Spotify can't do anything involving your phone carrier.

We hope we could help!

- Brian

[spotifywudbeusr]

me too

[user-removed]

I have the same problem. But i just want to continue my monthly premium subscription (129), I used Smart on my payment but also I didn't receive the pin code. I don't have any load credits on Smart, the signal here was fine still I don't why? Can you help me? I really want my premium back. thank you

[benjojavarez]

Same here, I didn't't recieve any confirmation code.

[Neeshee]

this is exactly the same with my problem. I hope spotify is doing something about this. I really want to get my premium back..

[Algee]

If you have any questions about your mobile payment status, please contact Fortumo customer support.  

[jannamatulungin]

THIS SOLVED MY PROBLEM OF NOT RECEIVING PINS

For SMART and SUN Philippines subscribers:
1. It is not possible to use one phone number on multiple accounts to pay for Spotify Premium. You can only have 1 active subscription.

2. It’s not possible to resubscribe to Spotify using your phone number if you have already subscribed in past and it has been less than one year since you’ve granted Spotify consent to charge against your phone bill. In order to revoke previously given consent text GETPIN to 8823 to retrieve the list of existing PIN consents and respond with STOPPIN<space><list_number> to 8823 within 5 minutes to revoke the consent. Then you will be able to subscribe again.

[cloudkun026]

What is the list number ???
I cannot revoke the permission

[Bulladsukasilli]

I didn't recieve any pin code by using mobile payment in smart. I did it more than 10 times. This sucks
I really need music.

[Bulladsukasilli]

I didn't recieve any pin code by using mobile payment in smart. I did it more than 10 times. This sucks
I really need music.

[JMReyes007]

I tried this but it says this:

[lanceeirral]

what is list number? help pls

[Jaeboo]

Doesn't work. Pin cannot be found.

[redge_25]

Been experiencing the same thing. It annoys me. Ive been doing it like 50 times in globe and smart, and yet no pin code was given to me.

[Jaosnvelez]

This is also my problem the whole day. No pin was coming in and my network is fine. I can recieve calls and sms just normally.

[Lenron]

WHERE DO I FIND THE LIST NO?

[Jefaw]

How about the globe user ? Any one?

[lloricode]

hmm maybe the sim has no balance, or insufficient balance