Hi, and welcome to the community!
Have you tried a clean reinstall of Spotify? If it's available to you; try logging in to the web player and see if the same thing happens. That will determine if it's a clientside or accountside issue.
If it continues; I suggest you submit an online contact form; and someone at Spotify can look into it for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…