Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
If you haven't done so already, use the online contact form and someone at Spotify will look into this for you. If you get an automated reply, make sure to reply to it directly (even if it's from a no reply) and it will be sent to the Spotify staff.
yea its been over a week now and ive sent two emails and posted on here , still nothing, im about to go to my bank and just put a claim against spotify, this is getting ridiculous, i mean this is 2013 get a f***ing phone number, hire some people , and actually give your paying customers some REAL CUSTOMER SERVICE , oh and i canceled my account maybe 3 days after i was charged, and now i dont get to listen to it at all? this seems like robbery to me .
@Travisbee wrote:
yea its been over a week now and ive sent two emails and posted on here , still nothing, im about to go to my bank and just put a claim against spotify, this is getting ridiculous, i mean this is 2013 get a f***ing phone number, hire some people , and actually give your paying customers some REAL CUSTOMER SERVICE , oh and i canceled my account maybe 3 days after i was charged, and now i dont get to listen to it at all? this seems like robbery to me .
Can you post your case number from when you got in touch and I will ask someone to chase it up for you?
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi.I have exactly this same problem. I was charged 9.99 after i canceled my free trial and found out it happens to many people and spotify does not even have any real customer service.Robery
Use the online contact formand someone at Spotify can help get this sorted. If you get an automated reply, make sure to reply to it directly (even though it says not to) to speed things along.
@adamemes wrote:
Hi.I have exactly this same problem. I was charged 9.99 after i canceled my free trial and found out it happens to many people and spotify does not even have any real customer service.Robery
@bgp122 wrote:
That's complete bull**bleep**! I've tried, and it's refusing to recognize my email or password, which I know are correct because it logged me into reg Spotify radio
Is it your username you're using to login or your full email address?
I am having very similar issues
I know my password is correct, but had to reset it to get in and update my payment online
that locked me out of my app
I have emailed them and they have emailed me asking for my info
now nothing
24 hours? should be an hour at most.
I am still waiting for a reply
all over reseting my password... which works here, but not my app.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…