Wrapped gets stuck on page 7

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Wrapped gets stuck on page 7

CinDra01
Newbie

Plan

Premium

Country

USA 

Device

Samsung Galaxy S8 and PC

Operating System

Android Oreo and Windows 10

 

My Question or Issue

 Hey, whenever I try to view my spotify wrapped, I am able to view the first 6 pages of the site. When i scroll down to page 7, the screen remains blank with just a yellow background, and I can't scroll past it or scroll back up. Any way to fix this?

3 Replies

Re: Wrapped gets stuck on page 7

Rock Star 13
Rock Star 13

Hey @CinDra01, and welcome to the community.

Hope you're doing great! 

 

Could you try refreshing the page? If that doesn't help, could you try using a different browser or incognito mode (you can also send me a screenshot of any error messages being shown).

 

Let me know how this goes :) 

Billy-JRock Star 13
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Note: I'm not a Spotify employee.

Re: Wrapped gets stuck on page 7

ErvinQ
Newbie

I am having the same problem as her. Please see where it gets stuck, I've tried in 3 different browsers, refreshing the page and in incognito mode and it still gets stuck on number 7.

Screenshot_2018-12-08-08-37-26.png

Re: Wrapped gets stuck on page 7

Rock Star 13
Rock Star 13

Hey @ErvinQ, and @CinDra01.

 

Thanks for the reports. 

 

I've looked into this, and it turns out that this is an issue which is being investigated by the relevant team at Spotify. The Community Mods will keep you updated in this thread and let you know as soon as there are any new developments.

 

I hope this helps! If you need help with anything else, just let me know :) 

Billy-JRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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