Wrong Account

[RedmarYates]

I recently bought premium. But my account on my mobile logged out so i didnt know the excact log in anymore. So i logged in with an old account. I thought it was the good one, but it wasnt. Afterwards I changed my facebook pass. Maybe that was the solution, and it was... So I bought premium for my old account for 3 months. It only has 32 songs on it :s. My other account has 500+. So I'm really angry to myself.

Is there any option that i can redeem my Spotify premium and change it to my other account. I would be very grateful for that.

I dont want to search for all of my songs.

[Merik]

Hey there @RedmarYates, welcome to the community!

Contact Spotify directly here and they'll be able to help you! They'll be able to switch the premium, condense the the accounts, and/or close an account. If you get a "no-reply" email, reply to it to speed things up! 🙂

[RedmarYates]

Thanks for the fast reply!

The only thing is that the contact is not working very good right now.

I will reply back if it doesnt work in a couple hours

[Merik]

No problem!

Interesting, is it giving you any errors? I'll check in with Spotify to see what's up.

[Teresa]

Hey there! The contact form is working fine now 🙂 If you continue experiencing this, please try clearing cache on your browser or with a different one. Cheers!

Teresa.

[Peter__]

There is also an alternative form here:
https://www.spotify.com/about-us/contact/contact-spotify-account/