Wrong Country and Can't turn off Shuffle

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Wrong Country and Can't turn off Shuffle

Regular

Plan

Premium

Country

UK

 

Device

(iPhone 7

Operating System

(iOS 12.3.1,

My Question or Issue

 

I have twomproblems. When I try and login on my iMac it thinks I'm is Spain and nothing I do changes that

 

Also when my wife logs in on her iPhone she cant deselect Shuffle. But she is on Premium Family and this has only happened today.

 

Any help appreciated

 

4 Replies
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Re: Wrong Country and Can't turn off Shuffle

Community Legend

Hi,

Check your account page:

https://www.spotify.com/account/overview/

 

Here you can change your country and check your subscription.

 

Regards,

René

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Re: Wrong Country and Can't turn off Shuffle

Regular

Thanks Rene.

 

It says I'm GB, so UK, and I have Premium. If I google Spotify and select "Login" I go to the right page. But if I type in accounts.spotify.com/UK or  URL I get a Spanish (es) login page. So thats weird

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Re: Wrong Country and Can't turn off Shuffle

Community Legend

Ok 

Did you try to use another device? Desktop, tablet or phone?

Highlighted

Re: Wrong Country and Can't turn off Shuffle

Regular

Whats odd is that I have English and Spanish in my language selection in Firefox. English is highlighted and Spanish only appears in Spotify. In any case I selected Spanish then English again , then deleted the Spanish option and it seemed to reset in Spotify to English.

 

I have no idea why Spotify decided to use the Spanish language selection when it was't even highlighted in Firefox. As I say it affected no other prgrams or apps except for Spotify. Another mystery

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