Wrong card charged

[Brichmond010]

My bank account that I don't use any more and did not have funds to be charged has now been charged twice by spotify resulting in many charges from my old bank. I need to reach someone ASAP because I will be livid if this money has to come out of my pocket when I changed my card with spotify and for some reason the old one still got charged. I don't understand why there isn't a number for me to call and I have to sit around and wait for an email!

[Josh]

Hello!

You would need to contact Spotify directly for this, you can do that here. If you get an automated reply just reply directly to that email (even if it is a no-reply). They should be able to find out what is going on, we don't see the billing side of things in the community 🙂

Hope this gets sorted out for you! 🙂