Wrong country on signup

[ctsiakiris]

Hi all,

I signed up when spotify opened for Greece and now i see that the default country was set  to USA and spotify is in offline mode. Tried to change country with no success, so i opened a new account, from Greece again, with Greek IP, again country dropmenu is disabled and USA is choosen by deafult.  and btw i used the /gr page for signing up

Stil in Greece so if someone could fix this it would be great

P.S. the accounts are ctsiakiris and dezinerepublic btw

thank you in advance

[Peter__]

Strange does http://whatismyipaddress.com/ show your IP address is in Greece? 

Peter

[ctsiakiris]

yes as i said IP an ISP data are correct

[Joe]

Did you use a Greek payment source?

[ctsiakiris]

i don't have a premium account, i m still trying out the service

[Peter__ · Accepted solution]

In that case the best thing to do is get in touch with the support team directly using the online contact form and they can swap it over manually for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[ctsiakiris]

Thank you Peter, i ll try it now and post the results.

[Blautz]

Hi,

I had the same problem and contacted the support the way Peter wrote and I got very quick support.

Thanks to Peter!

Greetings, Bastian