Wrong email help

[joebridge]

Hello, I have recently sent a request for my email to be changed on my account as I used the wrong one and need to change my password as I can't remember it. I specified in the request that I wanted them to send the reply to the one I want to change the account to but don't know if they have realized this... Help!

[Peter__]

Hey! Welcome to the community 🙂

Just to be sure, open another case using this online contact form making sure you use your working email address in the first box.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[joebridge]

okay thanks very much 🙂

[joebridge]

ok so i got the email saying thanks for getting in touch, so do i now just wait for someone to email me about the problem or should i reply to this email with my problem again? 

[Peter__]

Just reply to that email again with your problem (just copy and paste it) and someone will get back to you as soon as they can.

[joebridge]

alright, will do, thankyou for your help