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I purchased a €30 giftcard and used it on dec. 24 2014.
This should buy me 3 months of Spotify Premium, however, in my account I see 2 expiration dates and both are WRONG.
One says it expires on 24-01-2015 and the other says 19-02-2015 (see attachements)
How and who can I contact Spotify about this?
It is ridiculous I have to ask here as there is no address or any information about a billing department you can contact!
Solved! Go to Solution.
I suggest you contact support so they can take a look at your account and help you with this.
Include a link to your post here so support can take a look at the screenshots
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
I suggest you contact support so they can take a look at your account and help you with this.
Include a link to your post here so support can take a look at the screenshots
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
You're welcome
Do you have a case number for your support request? I'll respond with the status/give you a rundown of the situation regarding the dates under your account 🙂
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