Wrong expiration dates for Spotify Premium

[hgoor]

I purchased a €30 giftcard and used it on dec. 24 2014.

This should buy me 3 months of Spotify Premium, however, in my account I see 2 expiration dates and both are WRONG.

One says it expires on 24-01-2015 and the other says 19-02-2015 (see attachements)

How and who can I contact Spotify about this?

It is ridiculous I have to ask here as there is no address or any information about a billing department you can contact!

[MattSuda · Accepted solution]

I suggest you contact support so they can take a look at your account and help you with this.

Include a link to your post here so support can take a look at the screenshots

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[hgoor]

Thanks, I just did. Why I couldn't find that url myself is beyond me 😉

[MattSuda]

You're welcome

[Pete]

@hgoor 

Do you have a case number for your support request? I'll respond with the status/give you a rundown of the situation regarding the dates under your account 🙂