Help Wizard

Step 1


Wrong information in account

Wrong information in account



In my account it says that I have spotify for free. But money has been drawn from my bankaccount (I ordered it) for two months now.


Anyway I don´t want to continue having the premiumversion, i like the freeversion instead since I didn´t use iSpotify so much that I thought. 


So please tell me how to end the premiumversion (although it says that I have freeversion in my accountinformation). 


Åse Ericson, Sweden

1 Reply

Hey there, welcome to the Community.


If you use your username aseericson rather than your email address to login, you should get access to your Premium account. If you wanted to cancel that, you can do so from your subscription page.


For common support questions, see
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