Wrong name when I enter Family plan

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Wrong name when I enter Family plan

user-removed
Not applicable

I just entered a family plan, and despite everything being OK on my side, from the plan owner's account I see a wrong name matched to my email!

Any idea how I can change it (if possible)Screenshot_20190306-170129_Chrome.jpgThe email is right, whereas the name is wrong

3 Replies

Re: Wrong name when I enter Family plan

Rising Star 20 hezorg
Rising Star 20

Hey, @user-removed

Welcome to Spotify Community and thanks for contact us here.

About your question, to make changes Family Plan users, you need to eliminate the user and send it a new invite, changing the name or email.

For more information about Family Premium take a look on this article below:

 

If you need more information or have any other questions, let me know.

If you think my message was useful for you, like it and set as "Solution".

 

Best Regards,

hezorg (Luan Araújo)

hezorgRising Star 20
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Re: Wrong name when I enter Family plan

Louverr
Regular

What I'd recommend you is to look for some help with Spotify staff. They've helped me before and my problem was solved in minutes.

You can send them a message on:

 

Facebook: https://m.facebook.com/SpotifyCares/

 

Twitter (DM):

https://twitter.com/spotifycares 

 

Spotify Support:

https://support.spotify.com/contact-spotify-support/

 

Tell me if you need more help! Xx

Highlighted

Re: Wrong name when I enter Family plan

Rock Star 10
Rock Star 10

Hey @user-removed!

 

Is the name your seeing a member of the plan or someone you know's name? Or do you not recognize it? 

 

Keep me posted :)

Jose_MRock Star 10
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Note: I'm not a Spotify employee.
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