Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Wrong profile picture, and it's explicit!

Wrong profile picture, and it's explicit!

 

Plan

Familiar Premium

Country

 Mexico

Device

Moto G6 Plus

Operating System

Android 8

 

My Question or Issue

 Today I bought this new cellphone and installed Spotify, when I logged in with my Facebook data, the app used a picture that is not on my Facebook or phone!!

 

So now I have a woman with a **bleep** in her mouth for profile picture, and since I registered with Facebook I can't change it myself.

 

And the problem seems to be the Android app, since I logged in to Spotify web via my cellphone internet browser I have have my facFaceb picture.

 

Please fix this ASAP!

Reply
1 Reply

Hey @aleprettycat

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts