Wrong subscription status

[tomasbromander]

I´m a premium user but my account is now set to a free account even though I´ve paid my monthly fee...!!!!!!!!!!!!!!! As of that i can´t get hold of my playlists.

I´ve emailed you twice and no reply, this is what I call extremely bad customer service.

Please update my account ASAP to what it should be - PREMIUM!!!!!!!!!

Tomas Bromander 

[ludwigstockman]

Same thing happened to me! All my playslists are gone and spotify recognices me as a Free user, though Im not.

I've also paid my fee...

Ludwig Stockman

[Rocio]

Hello folks, welcome to this Community

@tomasbromander: Ive checked in our system and it seems you´ve duplicated accounts 😞 In order to get to your normal and original account login wiht your Spotify Credentials, no facebook ones! All your playlists are there and you are still a premium user. If you wana delete the duplicate one please send an email here: https://www.spotify.com/se/about-us/contact/contact-spotify-support/

@ludwigstockman: it sounds like you have also duplicate accounts. Please send a ticket to our contact form and an agent will contact you in the next 24 hours:https://www.spotify.com/se/about-us/contact/contact-spotify-support/

I hope this helps, 

Thanks and sorry for the inconveniences. 

[114835286]

I now have the same issue - assistance please?

[Peter__]

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@114835286 wrote:

I now have the same issue - assistance please?

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Hey! Welcome to the community 🙂 

If your subscription has gone missing, first try the steps in this post as they can normally get you back to your original account. 

If not, there is a link to get in touch with customer services in that post, and they will be able to get everything sorted out for you. 

Peter