YA SE HIZO EL CARGO EN MI TARJETA Y AUN NO SE REFLEJA EN LA CUENTA

[CarlosAG1]

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar.

Plan

Gratis/Premium

País

Dispositivo

(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)

Sistema operativo

(iOS 10, Android Oreo, Windows 10, etc.)

Mi pregunta o problema

[Eni]

Hi there @CarlosAG1, 

Thanks for getting in touch about this. Hope you don't mind a reply in English, as it is the official language of the Community 🙂

Could you confirm that you're logged in to the right account? It's worth checking your current subscription status on your account page to see if everything looks good there. If it does, and a payment has gone through successfully, it's recommended you log out from the app and log back in to ensure you're logged in to the correct account. You can also check your receipts here.

If you're still seeing the free service on your account page and your payment has gone through successfully, it's possible that you're logged into a different account. You can check if you have more than one Spotify account by following the steps here. 

If you're still unable to find your subscription, we recommend reaching out directly to our Support team through any of these channels so they can take a closer look at your account and further assist you with this. 

If you need a hand with anything else, the Community is here for you.