Ya le di de baja a la cuenta premium en abril, pero este mes me volvieron a cobrar. Soluciones?

[ValdiviezoM19]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[OneByBoo]

Hi there @ValdiviezoM19

thanks for reaching out to the community !

I hope you don't mind me replying in English as it's the official community language.

I would recommend taking the steps provided on this support page to locate all account listed with your details.

This way, you'll be able to make sure you've canceled correctly.

Keep me posted 🙂