You've been charging me twice for months and now I can't get a response and it seems I am far from a

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You've been charging me twice for months and now I can't get a response and it seems I am far from a

melsuz
Casual Listener
 
4 Replies

Bittencourt
Rock Star 21
Rock Star 21

Hi @melsuz,

 

If you have several charges from Spotify within the same month, let’s figure out what happened.

If the charges occurred around the same time 

This can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.

WHAT TO DO

You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on your subscription page.

It's also possible that any extra charges are only 'pending' and won't complete, meaning no money will actually leave your account. For more information, see Unexpected Spotify charges on my bank statement

If the charges occurred on different dates

This means you likely have more than one Spotify account.

WHAT TO DO 

Let me know if this helps!

 

BittencourtRock Star 21
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melsuz
Casual Listener
Actually it's been happening for 5 months and no its not anyone else. I
don't want a credit, I would like my 5 months worth of $12 which by my
maths is $60. I'm on disability and this is a lot of money to me. Please
return it to me. I want my subscription cancelled from now.

melsuz
Casual Listener
This type of behaviour is totally and utterly ridiculous from what must be an extremely profitable company but hopefully all this will catch up with you and your bubble will burst. Shame because before this farce I really enjoyed it. Shame on you.

Bittencourt
Rock Star 21
Rock Star 21

Hey @melsuz, I'm sorry about that. 

 

I'm not saying it's someone else. But generally when a user is being charged twice per month in different dates, it's most likely that he has more than one account (or at least he's got only one but is also paying for someone else's too).

 

Anyway, if you're absolutely sure you only have one account, let me know so we can figure out what's going on!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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