Your Country does not match....

Reply

Your Country does not match....

Magma
Regular

Today I tried to open Spotify like normal and it had logged me out on my PC, so I hit the login with facebook and now im getting a message saying "Your country does not match the one set in your profile. To continue use, update your profile or upgrade your Spotify account."

 

The thing is, I signed up a few weeks ago and choose my country as Canada (since thats where I am) and now when I login it is changed to USA and I cant select anything else to change it. 

 

I also notice when I go to Spotify.com it takes me to spotify.com/us rather than spotify.com/ca-en but either way I can not edit my country or login. So what do I need to do?

11 Replies

Re: Your Country does not match....

atom1989
Community Legend

Hello @Magma and welcome to community.

 

Are you premium user or free?

If my post helped you to fix your problem, please press "Accept as Solution" button.

Re: Your Country does not match....

Magma
Regular

Free User as I was trying the service out for now.

Re: Your Country does not match....

Magma
Regular

Still not working 2 weeks later! this is what happens when I try to change my country to Canada.

 

Only USA shows up in the country menu and it wont let me change. Does anyone have a solution??

spotify.jpg

Re: Your Country does not match....

atom1989
Community Legend
Please check your ip adress location here, also please do Proxy Check

https://www.whatismyip.com/
If my post helped you to fix your problem, please press "Accept as Solution" button.

Re: Your Country does not match....

Magma
Regular

No proxy and my IP is showing for Canada, in fact it has it right down the city im living in.

Re: Your Country does not match....

atom1989
Community Legend
I escalated your problem to staff. They will reply you as soon as possible.
If my post helped you to fix your problem, please press "Accept as Solution" button.

Re: Your Country does not match....

Magma
Regular

thank you very much 😄

Re: Your Country does not match....

Pete
Roadie

Hey @Magma

 

I'll reach out to you via Private Message and take a closer look at this for you.

 

Thanks

Re: Your Country does not match....

bsobir
Newbie
I can't change my country to Maldives, can see only USA and now I can't log in to spotify pls help
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