Your country does not match the one set on your profile.

Reply

Re: Your country does not match the one set on your profile.

jean3601
Community Legend

Hello @Holly1989

 

Unfrotunatly Spotify is not available in South Africa at the moment :(

 

You can go to Spotify.com and then enter your email and Spotify will notify you when they launch in South Africa :)

 

I hope you have an awesome day! :)

Re: Your country does not match the one set on your profile.

paulanones
Regular
  1. Have you tried uninstalling/reinstalling the app? Yes. I did it using different machines.
  2. Please go here and ensure your country setting is the current country :) Yup it is correct. I tried it on 4 networks already.
  3. if these don't fix your problem:
  • Do you have a Spotify free or premium account? Free account FTW
  • Are you abroad right now or in the country your account is set too? I went out of the country for 7 days but did not use the account there.

 

Highlighted

Re: Your country does not match the one set on your profile.

paulanones
Regular
Nope. Still can't :(

Re: Your country does not match the one set on your profile.

jean3601
Community Legend

@Holly1989

 

If you want you can buy Spotify premium using a credit card from a supported country, then you will be able to access spotify from abroad as long as you have premium :)

 

Here's list of countries Spotify is available in :)

 

Have An Awesome Day! :)

Re: Your country does not match the one set on your profile.

jean3601
Community Legend

@paulanones

 

This is a strange bug...

 

I will escalate this issue for you :)

 

Have A Great Day! :)

Re: Your country does not match the one set on your profile.

paulanones
Regular
Hope to here from you soon. The twitter team left me hanging.

Re: Your country does not match the one set on your profile.

jean3601
Community Legend

@paulanones

 

I have gotten a response from the Spotify team, they will take a look at this for you and the twitter team will help you :)

Re: Your country does not match the one set on your profile.

Spotify
Spotify

Hey @paulanones,

 

Welcome to the Community. 

 

Sorry to hear you're not being able to access your account.

 

We can see that our Support team via Twitter is already helping out and you should get a reply from them shortly. Keep an eye on your direct messages inbox. 

 

We'll be here if you need us.

 

Thanks!

SUGGESTED POSTS