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Hi.

Ive had spotify premium for a long time. Been paying with paypal. Now suddenly I get this message on my spotify:

"Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details.
We will retry your payment in a few days."

 

Then Ill try to update payment details and no matter what I use (Paypal or my credit card info) I get this:

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

AFAIK My card still works perfectly with everything else except spotify.

 

What do?

Reply
1 Reply

Hey @AAAAAAAAAA23, welcome to the Spotify Community!

 

Make sure you're following the exact steps shown here to update your payment info.


If that doesn't help, we recommend you reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account to see what's happening.

Let us know how it goes and if you have any other questions.

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