acces my daughter´s account in Family Plan

[bruchma]

Plan

Premium

Country

Netherlands

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

Windows

My Question or Issue

We have a Family Premium Plan. We can´t access my daughter´s account for an  online session. I can see my daughter in the family plan, but when she tries login into an online session (w/o local installation) she can´t log in. She has lost her password, but the only email she has is not recognized by the system. Is there a way she can get online access to spotify? (Would it work if I deleted her account from and give her a new one?)

[Rose36]

Yes, there is a way to access her account. If you log in and click 'forgot password' it will send a message to your email. From there you can set a new password and get back to your Spotify account. Hope this helps!