account deleted

[nepalebo]

Plan

Free

Device

IPhone 11, Mac OS, PC

My Question or Issue

i can't login to my old spotify account, i have all messages on mail that confirms i bought a premium, but i can change password or login to this acc, can it be deleted?

[OscarDC]

Hey @nepalebo, 

Thank you for reaching out to the Community and welcome.

If you lost the access to the old account and you can only log in to a different one, it's possible that the Premium one was created with different credentials. In this case, since an account can be created with a different email address, a Facebook profile, a Google/Apple account, or a phone number, we'd recommend logging out of the current account by following the steps in this article and trying out these other methods to see if it makes any difference. 

However, if the issue persists, as we cannot access users’ accounts from the Community, we'd recommend contacting our Customer support directly so they can look for the Premium account and help you with the recovery, cancellation or deletion of it.  

Hope this helps. If anything else comes up, the Community will be here for you.