Help Wizard

Step 1


account disabled, contact form impossible to find.

account disabled, contact form impossible to find.


premium (student)


the netherlands



iPhone Xr, Macbook Pro 2019

Operating System

iOS 14.7.1, MacOS Big Sur


My Question or Issue

hi, i accidentally reversed a payment for spotify and received the e-mail that my account is disabled. i would like to have my account restored, but it's impossible to log in with my old account (i get the message "an error occured" while trying to log in). i browsed through older community posts and every time people link to a "contact form" ( and when i click on it, it's just a basic category-click-through thing and a contact form to fill in is nowhere to be found. i already contacted SpotifyCares through twitter and facebook, but i'd like to fill in a contact form as well. 


community posts saying that you need to contact the payments team etc yeah i understand, but make it possible for me to contact them then. thanks.

1 Reply

Hey @lois3009 ,


Thanks for coming to the Community.


Since you've already reached out to Spotify's Support Team through Twitter and Facebook, they'll get back to you as soon as they can. 🙂

MaximSpotify Star
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