Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


account disabled

account disabled

my payment plan was cancelled by the credit card company for some reason and now my account is disabled. is there any way i can get it back or at least have my saved songs transfered to this account?


3 Replies

Hey there @kirtsal,


Thanks for posting and welcome to the Community!


No worries, we'd recommend checking this Spotify Answer for more info regarding your next steps when your account has been disabled.


On another note, you can follow the steps in this Spotify Answer to have your playlists and Saved music over to your new account.


Let us know how you get on 🙂

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

i have filed the report twice now and was contacted a day ago but since then have not  received a response. to save all my songs to a public playlist and transfer them to thids account requires me to be able to acess that account in the first place. so im still at square one. 

Hey @kirtsal.


Thanks for getting back to us.


You'll need to use the contact for from this Support page. If you haven't heard back, try the form again and be sure to check your spam folder. Someone will get back to you.


Hope it works. Let us know if you have further questions.


Have a nice day.

Suggested posts