account doesn't exist

[bj-cb-xn]

It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.

[ribezaz]

Hey! Welcome to the Spotify Community.

You can log in to the website to check your account status here:
https://www.spotify.com/account/overview/

If you have trouble logging in to the website, please contact support using this link:
https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify accounts when using the contact form or the username and email field will not appear. This is important so that you can enter the information for the account you are having trouble with. If you are logged in to a different account that is not experiencing the issue, the information from that account will be used and support will be confused.

If you receive an auto-reply email asking you to check the help section or community, you should respond, even if it is from a no-reply address.

Support usually responds within 24-48 hours.

Keep me updated

Cheers,
ribezaz

[9iVXVi6]

Cannot access email -> Which means I cannot login to Spotify + Have premium account = Require assistance. My thanks.

V

P.s. 'That was Mozart' should be a label 🎶

[9iVXVi6]

This is a second account made to post and have music in the meantime.

Also this:

Can't access your account? Contact support. You can't because you can't login. Go ask the community. You can't because you can't login.

It's been sometime since I've had a customer support issue that was a regression to CS from the early to late 00s. Digging the retro forums though.

[Chuffer]

I've got the exact same issue, it's an absolute farce

[9iVXVi6]

Have previously mentioned this. It's been a fortnight, 14 days, without any response. Other than someone else with the same issue. Have account. Currently am unable to access email associated with account. Require assistance recovering my account. This is a secondary account. Which I was forced to make so as to be able to post in the forums. The account in question is another one. V

[MihailY]

Hey folks,

Thanks for reaching out. We're sorry to hear about your experience so far.

As mentioned by @ribezaz above, if you're having trouble accessing your Spotify account, you can reach out to our colleagues from chat/email support directly through this link - https://support.spotify.com/contact-spotify-anonymous/

We're here for you if you need help with anything else.