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account glitch

account glitch

My spotify account is having some problems. I currently live in the United States. A few months ago i went to singapore and used spotify on my phone. When i came back i noticed that my username and email changed. So have my password. I can't seem to change it back. Any suggestions?

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1 Reply

Hello @Sixty4bit and welcome to the community!

Sorry that hear that 😞

Since you've said that someone changed the email-adress, you should get in touch with the Spotify staff by using this contact form: https://www.spotify.com/about-us/contact/contact-spotify-anonymous/. You need to verify that it is your account so please add as much information as you can (Birthday, ZIP, payment info/receipts etc)

If you'll receive an automated mail that leads you back to the community or help pages, please reply to that mail (even if it's from "no-reply") and someone will get back to you as soon as possible. But if you get a case number, you can post it here and one of the staff members will look into it.

Hope that helps and no one but you is using your account again!

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