Hello Spotify community,
recently my account was hacked and accessed by a someone else. I contacted the Spotify support and they immediately froze my account, deleted all CC information, and reset my password. I provided the Spotify team with the information they requested in order to conduct an investigation. The Spotify team then confirmed that someone besides me had accessed my account.
Once the team confirmed that my account was accessed by someone else I asked Spotify if they could tell me when, where, and what device had logged into my account so I could try and figure out what I did wrong. I assume they capture this type of information anyway so it shouldn't be a big deal. However, Spotify would not release any of that information. I also asked for a copy of Spotify's policies regarding releasing this information and was given nothing. In fact, the customer service agent wrote back saying, "We ask for these details as we take security seriously and because of this, we cannot give out any details. Again, you can always send us a request through your local enforcement agency and we'll be happy to answer all these questions if need be."
Can anyone clear up why this is? How does taking my security so seriously mean that they cannot share any information with me? Why do I need to get law enforcement involved? Seems like a waste of everyone's time. Anyway would appreciate hearing about anyone else's experience with something similar and understanding why is this such a big secret...
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