Help Wizard

Step 1


account is not working on my phone

account is not working on my phone


i have an account on my laptop, i just want to use my spotify on my phone also..

but it’s not working on my phone that i have primium,it’s just working like that i don’t have primium

thank you 


1 Reply

Hey @pooyandalir,


Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.


Usually, this type of issue happens when you log in to a different account by mistake. We'd recommend logging out and back in following the steps in this article.


If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists. 


In case that the account doesn't show the Premium subscription after this, as we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 


Hope this helps. If anything else comes up, the Community will be here for you.

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