account issues

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account issues

soozie1978
Casual Listener

Hi,

I have 3 different spotify accounts, 2 free and 1 Premium account. My premium account is linked to an email account that I had last year and now cannot access as it's with my previous employer, therefore I cannot reset my password as the email goes to an unaccessible email address.

Is there anyway I can cancal my subscription for username soozie1978 (email *snip*) so that I can upgrade my free account (that I can access)

 

 

My Question or Issue

 

2 Replies

Re: account issues

Rising Star 16 OneByBoo
Rising Star 16

Hey there !

 

As your account was open by a company that owns your log in details the only option in hand here is to click this contact form follow the steps unde "Accounts" and reach the right factors to get help and answers.

 

Hope this helped !

 

{edit - Community Moderator}

OneByBooRising Star 16
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Re: account issues

Moderator
Moderator

Hey there @soozie1978,

 

Glad to have you on the Community. No worries, we're here to help!

 

In this case, since you no longer have access to the email inbox your Spotify account was registered with, we'd suggest reaching out to us by following the link here. This way, our support team can take a look behind the scenes for you.

 

Let us know how you get on :)

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