Help Wizard

Step 1


account won't delete

account won't delete

i want to make a new account with an email adress that i used for an old account. i deleted the old account so that i could use the email, but the account isn't gone. when i try to set up a new account using that email, it says there's already an account associated w/ that email address. and for some reason i can still sign into my old account, even though i've deleted it twice. am i not able to actually, permanently delete an account? please help, thanks!

1 Reply

Hey @user-removed, welcome to the Spotify Community!


All you need to do is get in contact with Spotify support and provide your old account details and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. You can also use the online contact form on this website if you would prefer to communicate by email. They usually respond within 48 hours.


Please let me know if I can help with anything else! Happy listening 🙂

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