account

[belloso16]

I had a free account and I signed up for student premium and my debit card was charged but i still do not have the features of premium on my cell phone and I already tried signing in and out and deleting adn reinstalling the app. what do i need to do?

[sakura08]

 Hi there,

Welcome to the group.

Do you have one account or multiple account? It's possible that you have multiple account and you're logging in to the Free one. You may contact Spotify directly with this Spotify Contact Form for them to check it for you.

Have a great day! 🙂

Winjie 

[belloso16]

Hi, no i only have the one account. i have never created another account so that can`t be the problem.

[sakura08]

Hi there,

I believe that you need to contact Spotify directly with this Spotify Contact Form to get their expertise about this. I'm sure they can fix it for you.

Cheers! 🙂

Winjie

[MaryS]

Hey @belloso16

Thanks for your post and welcome to the Spotify Community!

This is something the Spotify's Customer Support can help you. Get in touch with them via email by filling out the online form over here. 

You can also tweet your concern to @SpotifyCares and the team will be happy to help you as well.