acount problams

[rose_ridley]

Hi, i'm trying to log in to my acount to cancle my subscription but i have fogoten my password and my gmail acount was hacked and so i can't change the password. I was woundering what i could do or what spotify could do.  

[user-removed]

You should probably create a new account on Spotify, and then head over to the link below to contact customer support.

https://support.spotify.com/is/contact-spotify-support/

[osornios]

Hey @rose_ridley,

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.