ad free for 30 mins, whoops we meant 3 songs...?

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ad free for 30 mins, whoops we meant 3 songs...?

adfree30minlol
Newbie

this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play commercials (not a video), then a couple songs (not 30 min worth) then more commercials. Another time I did the video thing, it played the video, then music for 18 minutes, then ads.

 

previous post said it was fixed...in what world??!

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Re: ad free for 30 mins, whoops we meant 3 songs...?

Moderator
Moderator

Hey there @adfree30minlol,

 

Thanks for posting and welcome to the Community!

 

First, we'd suggest checking the following:

  • Make sure that the video ad is in focus (for example, don't navigate to another app or browser)
  • Make sure that you're not accidentally selecting the "No, thanks" button instead when prompted to watch the ad.

If that doesn't do the trick, it'd be helpful if you could give us some additional details on your device and its iOS, as well as your current version of the Spotify app. This way, we can troubleshoot this further.

 

Let us know how you get on :) 

KaterinaModerator
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