already an acount on my emailadres (inactive account)

[chollie01]

I try to subscribe for a family account but somewhere my emailadress is know in the database, when i try to recover the password i get the message; no active account found. im in a loop...

how do i get my email adress removed from the database so that i can subscribe for an familyaccount? other problem is i cant upgrade my premium account because of KPN.

help....

[user-removed]

Hi chollie01!

Sounds like you're definitely in a pickle!

For account related requests, I would send a Tweet to @SpotifyCares, they will be able to resolve your issue extremely quickly.

Thanks, have a lovely day!