Announcements

Help Wizard

Step 1

NEXT STEP

another user on my account

another user on my account

Hello, 

 

I am just realizign that someone else is also using my account. I am not sure who this person is but I am currious if there is a way to gather information about this user? Someone stole my laptop and phone in last 3-4 months and I am currious to see if this is the person that I am looking for....

Reply
2 Replies

Hey there! If Spotify was logged in on your stolen devices and they were unprotected (by passwords), anyone with access to them can use your account to stream music.

I'm not sure if you'll be able to gather information about whoever is using your account, but you can lock them out going to your account page on Spotify's website and clicking the "Sign Out Everywhere" button.

This will disconnect your account from all devices linked to it, revoking access to whoever is using it elsewhere.

Spotify won't give you any details of the user who is accessing your account as it may breach data protection laws depending on what country you are in. That being said, law enforcement can request the details as part of a criminal investigation if needed. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random