Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

artist bio images

Solved!

artist bio images

Plan

Premium

Country

US

 

Device

Mac Mini

Operating System

OS X

 

My Question or Issue

Hello,
For some reason whenever I upload images, even adhering to the recommended dimensions 690px x 500px, Spotify doesn't show the entire image, but seems to crop/zoom in on a rectangle/portion within the image. I haven't seen this on other profiles, so it must be something I'm doing. I have tried them at 72dpi .jpg in case. Anyway, have given up until some new ideas flow my way.

Thanks,

Tek Chi

Reply

Accepted Solutions
Marked as solution

Hey @PeteHaase, thanks for reaching out to the Community!


Sorry to hear this.
I'd recommend getting in touch with Spotify for Artists here

 

They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey @PeteHaase, thanks for reaching out to the Community!


Sorry to hear this.
I'd recommend getting in touch with Spotify for Artists here

 

They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts