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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287655 Views

529 replies

34 likes

Account
Free
  • 287655 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13633 Views

6 replies

11 likes

Security
  • 13633 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540391 Views

990 replies

114 likes

Account
  • 540391 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129611 Views

74 replies

12 likes

Account
Login
Premium
  • 129611 Views
  • 74 replies
  • 12 likes

Someone else is using my account!!

After resetting my password once thinking it's probably just an app issue then to my surprise that there were songs that are definitely not my preferences in my library. After a few days, I got logged out AGAIN, after going through the whole resettin...

Newbie

After resetting my password once thinking it's probably just an app issue then to my surprise that there were songs that are definitely not my preferences in my library. After a few days, I got logge...

mirdochegal

Newbie

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution not playing any numbers

Spotify is not playing any number in any playlist: 'Number is not available. If the number is on your computer, it can be imported'.

Casual Listener

Spotify is not playing any number in any playlist: 'Number is not available. If the number is on your computer, it can be imported'.

jouweland

Casual Listener

350 Views

2 replies

0 likes

  • 350 Views
  • 2 replies
  • 0 likes

Help.. Facebook Account disconnection

Spoiler (Highlight to read) Hi, I have a few issues, the first one not so important:1. My name is displayed incorrectly due to the apostrophe2. I cant disconnect my account from Facebook and the associated email address never updates even though I up...

Newbie

  Hi, I have a few issues, the first one not so important: 1. My name is displayed incorrectly due to the apostrophe 2. I cant disconnect my account from Facebook and the associated email add...

280 Views

0 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 280 Views
  • 0 replies
  • 0 likes

Music cuts out randomly via Bluetooth.

When I am playing a track from my laptop (2015 Lenovo X1 Carbon) through my Bluetooth speaker (Alexa), it will randomly drop sound but the Spotify app shows that the music is still playing. This is what I have tried so far:1. Uninstalled my Bluetooth...

Newbie

When I am playing a track from my laptop (2015 Lenovo X1 Carbon) through my Bluetooth speaker (Alexa), it will randomly drop sound but the Spotify app shows that the music is still playing. This is w...

1371 Views

0 replies

0 likes

Account
Premium
  • 1371 Views
  • 0 replies
  • 0 likes

Accepting a family invite - cant

Hi, i have premium family and have had for about a year. All works ok with 4 family members incliding me as the main account holder.i have invited a fifth family member (same address as mine).The invite has been sent ok and the invite email has been ...

Newbie

Hi, i have premium family and have had for about a year. All works ok with 4 family members incliding me as the main account holder. i have invited a fifth family member (same address as mine). The...

358 Views

0 replies

1 likes

  • 358 Views
  • 0 replies
  • 1 likes

Spotify keeps changing my premium account from standard to family

I keep checking my account every few months and I have constantly needed to manually adjust my subscription back to the standard premium. I've even gone so far as to completely deactivate my subscription and restart it with the standard. I found out ...

Casual Listener

I keep checking my account every few months and I have constantly needed to manually adjust my subscription back to the standard premium. I've even gone so far as to completely deactivate my subscrip...

tamatruda

Casual Listener

956 Views

2 replies

0 likes

  • 956 Views
  • 2 replies
  • 0 likes

I can not access my account anymore because I deleted my facebook account.

I have created a Spotify premium account on Facebook. But I canceled this Facebook account about 5 months ago. Now, although I pay my premium account, I can not do it anymore. I'm only logged on the phone and there I can not cancel the premium accoun...

Newbie

I have created a Spotify premium account on Facebook. But I canceled this Facebook account about 5 months ago. Now, although I pay my premium account, I can not do it anymore. I'm only logged on the ...

373 Views

0 replies

0 likes

Premium
  • 373 Views
  • 0 replies
  • 0 likes

Premium account email "not associated with an active Spotify account?"

Hello, Have never run into this problem before and not sure how to proceed--when I tried to log into my other account (which has Premium) this morning, it gave the error "Login failed--Unable to login, either username or password is incorrect." There...

Newbie

Hello,   Have never run into this problem before and not sure how to proceed--when I tried to log into my other account (which has Premium) this morning, it gave the error "Login failed--Unabl...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

I have Premium on my computer but I cant log in on my cell?

I am a Premium Member on my computer, cut I can´t log in to my account on my cell, says username/email or password is incorrect. It doesn´t matter if I use my email, or username, the same happens. Password is correct, I even changed it, tried again a...

Newbie

I am a Premium Member on my computer, cut I can´t log in to my account on my cell, says username/email or password is incorrect. It doesn´t matter if I use my email, or username, the same happens. Pa...

lucaskarmi

Regular

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Restore accidentally deleted music from 'Songs'

Today, while cleaning out songs that I don't listen to from my 'Songs' tab, I accidentally deleted every song i've saved from the past few months. I thought there would be a way to simply restore them via an undo button or something similar but I had...

Newbie

Today, while cleaning out songs that I don't listen to from my 'Songs' tab, I accidentally deleted every song i've saved from the past few months. I thought there would be a way to simply restore the...

Maxim

Spotify Star

24004 Views

2 replies

1 likes

  • 24004 Views
  • 2 replies
  • 1 likes

Solved!! 12 month subscription paying for 10 - family

I payed my 12 month subscription Dec 1 2017 using the the offer only pay 10 month. Today I registrered Spotify Family. How does these two price plans relate?

Gig Goer

I payed my 12 month subscription Dec 1 2017 using the the offer only pay 10 month. Today I registrered Spotify Family.   How does these two price plans relate?

Maxim

Spotify Star

853 Views

1 replies

0 likes

Account
Premium
Subscription
  • 853 Views
  • 1 replies
  • 0 likes

Can't set device password because Spotify can't recognise my email

I have an account that is connected to facebook. I use it on my computer but now i want to use it also on my phone. It wouldn't connect so i found what my username is. However, in order to connect with the username it asks me for a password which i h...

Newbie

I have an account that is connected to facebook. I use it on my computer but now i want to use it also on my phone. It wouldn't connect so i found what my username is. However, in order to connect wi...

336 Views

0 replies

0 likes

Login
Security
  • 336 Views
  • 0 replies
  • 0 likes

Joining Spotify whilst abroad

Hello everyone! I've set up an account and want to start the free trial of the premium. I'm from the UK, on a U.K phone but currently in Indonesia for a few months. If I try to enter card details to join up for premium it says it's not available in m...

Newbie

Hello everyone! I've set up an account and want to start the free trial of the premium. I'm from the UK, on a U.K phone but currently in Indonesia for a few months.   If I try to enter card de...

lucaskarmi

Regular

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

my profile got mixed up with someone random

when i login to my spotify and go to my profile i see the name and profile pic of a random person. also, my songs got replaced with some random songs, probably belonging to the person showing up on my account info. i tried logging out and logging bac...

Visitor

when i login to my spotify and go to my profile i see the name and profile pic of a random person. also, my songs got replaced with some random songs, probably belonging to the person showing up on m...

MattSuda

Spotify Star

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Can’t change country in settings

Hi, I am trying to upgrade to a Premium account but am currently in the DR Congo for work. I am Canadian but started this account while overseas so it doesn’t want to accept my Cdn credit card or my postal code and puts my country in a US. When I try...

Newbie

Hi, I am trying to upgrade to a Premium account but am currently in the DR Congo for work. I am Canadian but started this account while overseas so it doesn’t want to accept my Cdn credit card or my ...

user-removed

Not applicable

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

problem completing to set up the invites for family subs.

hi guys! I can't seem to complete my registration with the family subscription that was sent over to me, everytime I clicked accept invites and sync/or use my facebook ccount I only see the account preview amd nothing else, supposedly that part is to...

Newbie

hi guys! I can't seem to complete my registration with the family subscription that was sent over to me, everytime I clicked accept invites and sync/or use my facebook ccount I only see the acco...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Add a user for a kid (Premium for family)

I have upgraded to the new family plan, I like the idea because my suggestions and playlists were all filled with kids songs.Now I have sent the link you have in the premium for family dashboard to my oldest daughter (11). We wanted to create a user ...

Regular

I have upgraded to the new family plan, I like the idea because my suggestions and playlists were all filled with kids songs. Now I have sent the link you have in the premium for family dashboard to...

krigl12

Newbie

638 Views

1 replies

5 likes

Premium
  • 638 Views
  • 1 replies
  • 5 likes

premium account for family

I have three other people in my appartement who wants to use my premium account. In the past they were cancelled because I couldnt change my address and my name so the system couldnt find out if we live in the adress.I dont know what to do. Now I can...

Casual Listener

I have three other people in my appartement who wants to use my premium account. In the past they were cancelled because I couldnt change my address and my name so the system couldnt find out if...

user-removed

Not applicable

462 Views

3 replies

0 likes

  • 462 Views
  • 3 replies
  • 0 likes

Solved!! Updating Address/Postcode

Hello, I have recently moved homes and my Spotify is showing my old postcode, as I have a family account I need to update this. I have updated my address on facebook as they are linked but it is not updating on my Spotify account. Thanks

Casual Listener

Hello,    I have recently moved homes and my Spotify is showing my old postcode, as I have a family account I need to update this.  I have updated my address on facebook as the...

Maxim

Spotify Star

1039 Views

3 replies

0 likes

  • 1039 Views
  • 3 replies
  • 0 likes