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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398584 Views
  • 948 replies
  • 107 likes
  • Account
  • 398584 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171561 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171561 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99115 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99115 Views
  • 68 replies
  • 10 likes

Cant Login

i can't log into my account,it keeps saying that I'm offline and to go online but I can't change it unless I'm logged in

  • Newbie
  • i can't log into my account,it keeps saying that I'm offline and to go online but I can't change it unless I'm logged in
  • 198 Views
  • 0 replies
  • 0 likes
  • Login
  • 198 Views
  • 0 replies
  • 0 likes

Someone else is using my account

I log in to spotify via facebook log in. There is someone using my account as the other person kept switching device and songs. The email showing on the profile is not mine but someone else's. When I try to change it and put in my password, it tells ...

  • Newbie
  • I log in to spotify via facebook log in. There is someone using my account as the other person kept switching device and songs. The email showing on the profile is not mine but someone else's.  ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

forgot email and password

i forgot what email address i used and so as my password. i can only remember my username. i tried checking my 2 emails.. but im not sure if i have deleted any spotify emails or i did not receive any at all with my 2 emails. but i paid for 1 or 2 mon...

  • Newbie
  • i forgot what email address i used and so as my password. i can only remember my username. i tried checking my 2 emails.. but im not sure if i have deleted any spotify emails or i did not receive any...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

spotify on israel

hi, im from israel and i love spotify!israei songs have miliions of downloads in spotify and still spotify is not available here.please make it availabe!peace from israel

  • Newbie
  • hi, im from israel and i love spotify! israei songs have miliions of downloads in spotify and still spotify is not available here. please make it availabe! peace from israel 
  • 223 Views
  • 0 replies
  • 0 likes
  • Other
  • 223 Views
  • 0 replies
  • 0 likes

Reset account

Hi everybody, Is it possible to start with a clean slate and reset all your Spotify settings? My girlfriend also used my account and thus my Discover Weekly and other playlists are filled with music I don't like. I want to keep my account but just re...

  • Casual Listener
  • Hi everybody,   Is it possible to start with a clean slate and reset all your Spotify settings? My girlfriend also used my account and thus my Discover Weekly and other playlists are filled wi...
  • 271 Views
  • 0 replies
  • 0 likes
  • Account
  • 271 Views
  • 0 replies
  • 0 likes

Account introvabile

Ho attivato la promozione di 3 mesi al costo di 0.99€, con un account diverso da questo. Ma ho perso le credenziali di accesso compresa l'e-mail, e nella ricerca tra le e-mail in tutte le mie caselle di posta non riesco a trovare la fattura emessa da...

  • Newbie
  • Ho attivato la promozione di 3 mesi al costo di 0.99€, con un account diverso da questo. Ma ho perso le credenziali di accesso compresa l'e-mail, e nella ricerca tra le e-mail in tutte le mie ca...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

We pay to much

Hi. It seende that we are paying 99 SEK to much for Spotify every month, and that we have been doing so for 12 months. 12 months ago we switched from having two accounts in the family to “Spotify Family”. What to do now? On top of that my wife’s and ...

  • Newbie
  • Hi.    It seende that we are paying 99 SEK to much for Spotify every month, and that we have been doing so for 12 months. 12 months ago we switched from having two accounts in the family ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

COBRO DE SPOTIFY PREMIUN DOS VECES

Buenos días He realizado el pago del servicio de 3 meses de Spotify Premium por 0.99 € con mi tarjeta de crédito dos veces (me daba error al registrarme y aún tras haber hecho los pagos continuaba con la versión de Spotify Free), pero ha debido haber...

  • Newbie
  • Buenos días  He realizado el pago del servicio de 3 meses de Spotify Premium por 0.99 € con mi tarjeta de crédito dos veces (me daba error al registrarme y aún tras haber hecho los pagos contin...
  • Rbrt10
  • Newbie
  • 2182 Views
  • 10 replies
  • 0 likes
  • Premium
  • 2182 Views
  • 10 replies
  • 0 likes

Automatically switched from Premium to Family , now being billed $14.99 instead of $9.99

Why would my premium subscription automatically switch to a family subscription? I got a random email after looking back around 1 month ago that says "Welcome to Spotify Family" . Now I'm getting billed $14.99 a month instead of $9.99. Does anyone kn...

  • Newbie
  • Why would my premium subscription automatically switch to a family subscription?  I got a random email after looking back around 1 month ago that says "Welcome to Spotify Family" .  Now I'm...
  • johnsibly
  • Casual Listener
  • 1445 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1445 Views
  • 3 replies
  • 2 likes

Someone else is using my spotify

I logged on the spotify today and someone else's name and picture is on my account. As well as a whole bunch of music i don't listen to. I changed my password already but I want to change my name and picture.

  • Newbie
  • I logged on the spotify today and someone else's name and picture is on my account. As well as a whole bunch of music i don't listen to. I changed my password already but I want to change my name and...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

i paid for the new 0.99 cents offer for 3 months didn't get it

Paid for the 3 months 99 cents offer but I haven't gotten premium tried all recommended solutions I checked my bank account and it went through checked all my emails to make sure it wasn't a 2nd account/email as well. Help?

  • Newbie
  • Paid for the 3 months 99 cents offer but I haven't gotten premium tried all recommended solutions I checked my bank account and it went through checked all my emails to make sure it wasn't a 2nd acco...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Was my account hacked or is Spotify acting up?

I just checked 2017wrapped and the "Favorite songs" list is made up of songs and artists I have NEVER heardd of: Kempi, Ragarox, Kringeratey (and one I can't even write).. I have never heard of these bands.Anyone esle seeing this or is it just me?

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  • Music Fan
  • I just checked 2017wrapped and the "Favorite songs" list is made up of songs and artists I have NEVER heardd of:       Kempi, Ragarox, Kringeratey (and one I can't even ...
  • Gaba_p
  • Music Fan
  • 614 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 614 Views
  • 4 replies
  • 0 likes

Music changing randomly, random account connected

Hey! was just playing some songs like usual on spotify when the music stopped all of a sudden and i could see it playing on something else, the music had changed too. It was showing in the "avaliable units" thingy in bottom right corner that it was b...

  • Newbie
  • Hey! was just playing some songs like usual on spotify when the music stopped all of a sudden and i could see it playing on something else, the music had changed too. It was showing in the "avaliable...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Someone is abusing my account

Dear community, It started like one month ago when I received an email by Spotify that I switched to family premium. I was wondering because I didn't ever touch it and just cancelled it. Now I realised when I was online at home that someone was using...

  • Newbie
  • Dear community,    It started like one month ago when I received an email by Spotify that I switched to family premium. I was wondering because I didn't ever touch it and just cancelled i...
  • IguanaSetup
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Changing country by keeping the payment methode and Creditcard

Hi all, i want to change the country but want to keep the creditcard for paymant.I have a company AMEX creditcard signed in Netherland but work and live in Germany.How can i switch the coiuntry in my account so that i can use the german account with ...

  • Newbie
  • Hi all,   i want to change the country but want to keep the creditcard for paymant.I have a company AMEX  creditcard signed in  Netherland but work and live in Germany.How can i...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Can't use spotify family 'unexpected error'

Hi,I can't log in using the invitations ent by my brother, I always get an error message sayng"3- oups, an error occured, please try again later" (in French "3 - Oups ! Une erreur s'est produite. Reessayez plus tard.")when filling in the confirmation...

  • Casual Listener
  • Hi, I can't log in using the invitations ent by my brother, I always get an error message sayng "3- oups, an error occured, please try again later" (in French  "3 - Oups ! Une erreur s'es...
  • akane
  • Casual Listener
  • 1751 Views
  • 2 replies
  • 0 likes
  • 1751 Views
  • 2 replies
  • 0 likes

NÃO CONSIGO CONCLUIR A COMPRA DO SPOTIFY PREMIUM!

eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu digito todos os dados necessários tanto pessoais (e...

  • Newbie
  • eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu ...
  • Lurtyu
  • Newbie
  • 1743 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1743 Views
  • 4 replies
  • 0 likes

Changing payment method and country

Hi, I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country from FR to BE on my account, I choosed "OK" but it didn't chan...

  • Music Fan
  • Hi,   I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country fr...
  • 264 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 264 Views
  • 0 replies
  • 0 likes

Can’t login in account

Hi.Uses username as login, has had the same login and password for many years.Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail.Have premium, do not want to log in with fb and do not h...

  • Casual Listener
  • Hi. Uses username as login, has had the same login and password for many years. Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail. ...
  • Rhree
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • Login
  • 189 Views
  • 1 replies
  • 0 likes